Katch Kan Limited Liability Warranty

Katch Kan Limited products are covered by a Fifteen Year (15) Limited Liability Warranty from defects in material and workmanship. This warranty does not apply if, in the judgment of Katch Kan Limited, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to the product’s instructions, has been modified in any way or has a defaced or removed serial number. Repair by anyone other than Katch Kan Limited or an approved certified agent voids this warranty. The maximum liability of Katch Kan Limited is the product purchase price. Warranty does not include costs of removal, installation, labor, freight, inconvenience, or consequential damages.

Warranty Replacement Procedure

Do not ship your defective product to Katch Kan Limited before contacting customer support.

1) Obtain a Return Materials Authorization (RMA) number by contacting customer support.

2) A customer support agent will do troubleshooting to see if the product is defective. If it is, then this information is required:

  • Your contact information
  • Product serial number, if applicable
  • Proof of purchase

3) The Customer Support Representative will provide you with an RMA number and shipping information. Please be sure to write this information down.

4) Package product securely. Do not include manuals or accessories. Katch Kan Limited only replaces the defective unit and will not return other accessories. Include your contact information with your name, address, phone number and RMA number inside the package.

5) Send the product to the RMA fulfillment address given by customer support. Clearly write your RMA number on the outside of the package you are returning. Customers are responsible for the freight charges to Katch Kan Limited. We suggest using a carrier that provides tracking information. Katch Kan Limited is not responsible for packages lost in transit to Katch Kan Limited. The replacement product is shipped by ground, with shipping charges prepaid. Expedited shipping is available at extra cost.

What is the Warranty on my Replacement Unit?

Warranty on the replacement unit continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.

"Out of Warranty" Products

If your product is not covered under warranty, we offer Repair Services for a fee. Katch Kan Limited warranty only covers failures due to defects in materials or workmanship. Warranty does not apply if, in the judgment of Katch Kan Limited, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or damage that is attributable to acts of God, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced.

Procedures for Repair Services
(Repair Service only available to customers in Canada and the USA)

1) If you would like service, you are required to contact customer support. The agent will verify your warranty status, based on the proof of purchase date and the unit’s serial number, if applicable. The agent will provide the price for non-warranty repairs. If you wish to obtain service, customer service will ask for:

  • Contact information
  • Serial number, if applicable
  • Credit card (MasterCard, Visa, American Express)

2) Customer service will give you a Repair Service Order (RSO) number and shipping information. Be sure to write the information down.

3) Package the product securely and do not include any manuals or accessories. Katch Kan Limited only replaces the defective unit and will not ship back any other accessories. Include your name, address, phone number and RSO number inside the package.

4) Send the product to the Repair Center address given by customer support. Write your RSO number clearly on the outside of the package. We suggest you using a carrier that provides tracking information. Katch Kan Limited is not responsible for any packages lost in transit. International customers are responsible for any duties, taxes or brokerage fee.

Policies for Repair Service

  • Products for Repair Services are covered by a One (1) year warranty from invoice date.
  • Katch Kan Limited mats are covered by a limited liability warranty from defects in material and workmanship.
  • Invoice of Repair Service from Katch Kan Limited will be required to obtain warranty service.

Disclaimer for KATCH KAN Products

Katch Kan Limited shall not be liable for any loss or damage incurred by or occasioned to the Territory in the supply of the Katch Mat™ and/or Stair Tread to the Territory or on account of the use of product supplied by Katch Kan Limited beyond or which exceed the specifications or recommendations in printed operations manuals to be delivered with the product.